Terms of service

Who we are and what these terms cover

The service is provided by Strategic Sloth LLC, registered in Wyoming, United States. Mailing address: 1021 E Lincolnway, 526, Cheyenne, WY 82001, United States. Founder Rémi Couture leads the work. Contact us at privacy@strategicsloth.com.

These terms apply to the 24/7 auto-reply assistant that we set up and maintain for local businesses in Quebec. It can answer on WhatsApp, Facebook Messenger and Instagram, and send a text to people whose call was missed. By paying or submitting the onboarding form, you accept these terms on behalf of your business.

Language

The French version of these terms is the official version. It was provided to you first. This English version is provided only at your express request. If the two versions differ, the French version prevails.

Invoices, the onboarding form, emails and these terms are available in French.

The assistant's replies to your customers are in French by default. It switches to English only if the customer writes in English.

The service and pricing

The service has two parts:

• A one-time setup fee.
• A monthly care plan.

Prices are in Canadian dollars, plus applicable taxes. They are shown on the offer page and at checkout. Payment is by card, through Stripe.

Founding pilot: the first 3 businesses get a reduced setup fee and the first month of care free.

Monthly care is billed monthly in advance. It includes a monthly allowance of update time for your plan (30 minutes, 1 hour or 2 hours). Unused time does not roll over.

Setup, launch and Meta verification

Meta must verify your business before the assistant can run on its platforms. This usually takes a few days and is outside our control.

Our target is to have the assistant live within 3 business days after three things are done: your payment, the connection of your accounts and your approval of the answers. That target does not count Meta verification time. It is a target, not a guarantee.

Refunds and cancellation

Setup fee.

• Before setup starts, the setup fee is fully refundable on request.
• Setup starts when you submit the onboarding form, or when we begin configuring, if that happens first.
• Once setup starts, 50% of the setup fee is not refundable. If you cancel before the assistant goes live, we refund the other 50%.
• Once the assistant is live, the setup has been delivered and is not refundable.

Monthly care. You can cancel any time with 30 days' written notice. An email to privacy@strategicsloth.com is enough. Billing stops at the end of the notice period. We do not refund partial months unless the law requires it.

These rules do not reduce your rights under the Quebec Consumer Protection Act, where it applies.

Your accounts and your content

You own your WhatsApp Business account, your Meta Business account, your Facebook Page, your Instagram account, your phone numbers, any Twilio account and the Google Sheet where your leads go. Your content (answers, prices, policies) stays yours.

You give us a limited permission to use that content only to run the service. If you cancel, we hand over or remove our access and give you an export of the approved answers.

Third-party costs

Some costs are paid by you directly to the provider. We do not resell them.

• WhatsApp messages. Meta gives each business phone number 1,000 free service messages per month and charges per message after that, at its published rates. Meta can change these rates. See Meta's WhatsApp pricing.
• Twilio texts and numbers. Twilio SMS and phone number fees are paid directly to Twilio. See Twilio's pricing for Canada.
• Chatbot platform. If your setup needs a chatbot platform subscription, you pay for it directly.

How the assistant behaves and your responsibilities

The assistant:

• Only answers from information you approved.
• Hands anything it cannot answer to a real person on your team.
• Never confirms anything it cannot check. Bookings are requests that your staff confirm.

You agree to:

• Keep the approved information accurate and tell us about changes.
• Follow WhatsApp Business and Meta policies.
• Only message people who contacted you or opted in.

Liability, governing law and changes

Meta and Twilio can change their rules or have outages. We are not liable for those changes or outages. We do not guarantee sales or bookings.

Our total liability is capped at the fees you paid us in the 3 months before the event that gave rise to it, except where the law does not allow this.

These terms are governed by the laws of Quebec. If we change these terms, we will publish the new version with its date and email you before it applies to your care plan.